When you view your order history you will be able to see the current status of your order. These statuses are:
Status | Description | Order placed | Your order has been placed on our system. |
Security checks | Your security is extremely important to us, so we undertake various random checks on orders to verify that the details we have are valid. Do not worry if your order has this status, if we cannot validate your details our Help Team will get in touch. |
Ready for picking | We have processed our security checks and obtained a pre-authorisation and your order is now waiting to be picked. |
Pick in progress | Our Warehouse Team have begun picking your jewellery from our jewellery vault. |
Ready for packing | After picking, we have verified that all your items are available and have passed your order to be packed. |
Order dispatched | Your order has been collected by our courier and is now on its way to you. |
Partially picked | Unfortunately, we have found that one or more items from your order are not available. Our Help Team will be in touch to discuss this with you. |
Manually held | The order has been held until a future date, usually at your request. |
Payment error | We have been unable to obtain payment for the order and will contact you for alternative payment details. |
Cancelled | Your order has been cancelled, either at your request or, for example, where we have been unable to obtain payment after contacting you for alternative payment details. |