Careers

Gemporia is at the pinnacle of the gemstone jewellery world; we take pride in our unique designs, inspiring team and the way we work.

As we are a part of Gemporia, who have recently been recognised by The Sunday Times as the UK’s fastest growing company over the last three years (2009-2012), there hasn’t been a more exciting time to join us.

With a turnover approaching £100 million, we are constantly looking out for new talent to join and help to grow our evolving business.

Gemporia welcomes applications for employment from all sections of the community, irrespective of age, gender, marital status, disability, ethnicity, religion or sexuality and our interim statement on training, equality and diversity is available here.

CURRENT VACANCIES


Support & Testing Technician

Location: Redditch, Worcestershire (B98)

Salary: Competitive

Position Type: Permanent - Full Time

Job Description:
A new role has opened as a support and testing technician covering all bespoke in house applications and reporting duties.

Main Duties:

  • Handling tickets that come into our bespoke system or taking calls to support.
    • Here you would be expected to investigate the issue to validate and confirm the problem. This may involve an extended investigation that could require you to interact with the end user in a number of ways (on the phone, screen sharing or physical visit). On verifying the steps needed to reproduce the issue you would assign the ticket to a developer for fixing. Depending upon the nature of the ticket you may be the one doing the fix!
  • Creating Reports.
    • Using the data query language T-SQL you will create stored procedures to get information out of the database to producing reports in our bespoke system.
  • Testing new development or bug fixes before go live.
    • Essentially you would be the gateway to new work or fixes being put into live production. You will test the work to breaking, putting yourself in the shoes of the end user to think through how they might interact with it and what they might do, feeding back to the developer your findings to assist in producing a useable end product that meets or exceeds the specification.
  • Producing Documentation
    • This might be training manuals, or other such ancillary information that might support the release of new projects or support existing ones.
  • Providing Training
    • Here you may be required to hold training sessions to individuals or groups as necessary.
  • Co-Ordinating releases
    • Help to coordinate across multiple departments, releases that could impact on the operation of the business.

Qualities Required:

Essential:

  • Familiar with the use of Windows PC, Office and Mozilla Firefox.
  • An understanding of how websites function.
  • An appreciation for computer networking.
  • Strong written and verbal communication skills.
  • Methodical, well organised and analytically minded.
  • Desire to learn and improve own knowledge and understanding.

Desirable:

  • Familiarity with T-SQL.

To apply send your CV and covering letter stating why you should be considered for the role to Penny Donnan – HR & Recruitment Administrator at [email protected].

Product Team Member - Quality Department

Location: Redditch, Worcestershire (B98)

Salary: Competitive

Position Type: Permanent Full Time

Closing Date: 30 August 2017

An experienced, flexible, hardworking individual is required to support the needs of an award winning jewellery business to join their Quality Product Team to support the company’s compliance/quality assurance programme.

YOU MUST BE EXPERIENCED WITH QUALITY INSPECTION OR THE JEWELLERY INDUSTRY.

Main Duties:

  • To provide Quality Control and Quality Assurance inspections / approvals for incoming goods.
  • Maintenance of in-house database system specifications and inventory (including web text).
  • Deal with product and customer query investigations.
  • Provide selection of studio samples.
  • Control of Assay and check incoming goods invoices.
  • Support the Sales and Production Teams to ensure products are available to schedule.
  • To review and organise faulty returned goods to be repaired or returned promptly.
  • Engraving and repair / resizing administration.

Person Specification:

  • Computer literate – Word, Excel and Email.
  • Good command of the English language.
  • Eye for detail and colour.
  • Strong work ethic.
  • Team Player.
  • Willingness to Learn.

To apply send your CV and covering letter stating why you should be considered for the role to Penny Donnan – HR & Recruitment Administrator at [email protected].