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Thankyou for your recent feedback, unfortunately it has not been possible to make contact with you today due to the late hour.
We do apologize that the 1/3ct Diamond Sterling Silver Earrings - YNFD28 did not meet your expectations and understand how disappointing this can be.
Please send the Earrings back to us and we will arrange a refund or a credit to your Gems TV account for you.
In the meantime, if we can be of any further assistance, please do not hesitate to contact the Help Team on 0333 400 8000 and select option 5.
Kelly - Help Team.com