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Introducing our Christmas 2017 Candle Collection
Winterwoodlands fragrance - Christmas Tree design with Emeralds
Snowdrift fragrance - Snowflake design with Moonstones
Mulled wine fragrance - Christmas Cheer design with Garnets
Ginger spice fragrance - Stag design with Ethiopian Opals
Each has its own unique design gift box
Read what our other customers have to say about this item
Thank you for taking the time to respond to our request for feedback.
We're sorry to learn of your recent experience with our Christmas Edition Candle. Our warehouse colleagues check all items before despatch. Regrettably, therefore, it would appear the candles have melted in transit. We use a more environmentally friendly eco soy wax in our candles - whilst this offers a cleaner burn, it is susceptible to melting/warming when exposed to heat/warmer climates which would be prevalent through the various mail sorting facilities the package would travel - and the delays whilst awaiting processing due to the high volume of packages being processed over the Christmas period.
On checking our records, I do not believe we were notified of this until our request for feedback. If you can e-mail photos of the candles as delivered to: [email protected] - we can raise this with our Homewares department.
We apologise for any disappointment and inconvenience caused.
If you wish to discuss the matter further or if we can be of any other assistance, feel free to contact us directly. We're available at [email protected] or 0800 330 8000 (UK) 1 800 500 6010 (US).
Gemporia - Help Team
Thank you for your feedback regarding item ASHH32.
We can see that you have already been in contact with our team regarding this issue and we are glad to see that this issue now appears to have been resolved. We will certainly take your comments on board and will make sure that your feedback is passed on to the product team.
If you require any further assistance, please do not hesitate to contact us on 0800 330 8000 or email us at [email protected]
Clare W - Help Team
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