such amazing value, and quality is amazing, they last so long
Gorgeous Sapphire Birthstone Candle Smells Divine & Great Burn Glad I Hot Two
Ordered three, they arrived Thurs with the following Wed being Xmas day. One candle had the gemstone missing, two of them, the bottom of the boxes weren't attached at all. These were Xmas presents and urgent replacements were needed. I was working late right up until Xmas eve and wouldn't be able to go out to purchase replacement goods. After a lengthy conversation you agrheed if I sent photos before midnight you would ensure replacements would arrive in time for xmas. Whilst everyone else was in bed I duly took and sent the photos and received your reply that you had got my e mail. When I hadnt received the parcel on Monday I phoned and was told that she would chase it up with the team leader dealing with it and get me a tracking number. When it didn't arrived Tuesday I was told that they hadn't even been sent, they were still sitting in the warehouse.
I was so so upset and angry, a promise had been to me that they would arrive before xmas. They were Xmas presents which I didn't have time to replace. It was now Xmas eve afternoon, I was at work and thanks to gems I was now two presents short. You did refund me. But that didn't get me out of the awkward situation you had put me in.I
I think the customer service was shocking, to promise something and not deliver is one thing, but to leave a customer in tears and in a very awkward position is quite another.i
Fantastic candle and wow the smell is so amazing. Bought one last year so stocking up some more. **
Superb candle - lovely fragrance
Wonderful scent and lovely colour jar.
Beautiful fragrance, not too overwhelming, and beautiful piece of uncut Sapphire, very happy customer! 😃
Love this candle my sons birthday is september.
Fabulously luxurious candle with a delicious fragrance of blueberry and vanilla.
The unique wooden gift box is a useful bonus that can be used to store anything you like.
The Raw Sapphire gemstone is a real treasure from Mother Nature for you to keep forever is wonderful.
Beautiful candle with Sapphire nugget I know my daughter will love this for her birthday
Looks superb, and am sure my friend with a September birthday will love it. Have not seen the sapphire as want her to see it first.
Beautiful candles with a lovely scent .
Lovely candle beautiful smell to it excellent burn on it
fantastic ,quality.beautiful ,goods
Lovely candle, and with the uncut sapphire- a surprise at the size, Thought that the stone would be a lot smaller than it is.
Yet another great candle from this collection,amazing scent.Look forward to these each month.
Love these candles but still putting product code stickers on the top of the boxes so when they are removed it leaves a mark, third time I have commented on this and its still happening. Perhaps I should give a one star rating.