Customer Care

Getting Started

  1. How to sign up and register
  2. Using the search and refine
  3. Changing currency and language
  4. Adding to basket and the checkout process

How to sign up and register

  • Using your mouse, navigate to the top right hand corner of the screen.
  • Click on the 'login/register' button and continue to the next screen.
  • Navigate to the 'new customer' button and click.
  • Enter your details into the boxes when prompted.
  • Please pay attention to select the correct title from the drop down menu provided.
  • Please ensure to make a note of your account details, in particular your username and password for future reference.
  • Once you are happy that the details you have provided are correct, click the 'sign up' button at the bottom of the page.
  • You are now registered to shop with Gemporia.
  • You can review your account details at any time by navigating to the top right hand corner of the screen. Here you can check and edit your account details, order history, card and address details.
Gemporia video

Using the search and refine

  • Use the main category navigation bar to find your way around the website.
  • If you're looking for something more specific, use the sub categories to narrow your search down.
  • You can also use the filters to funnel your search to find somethin
  • Select the jewellery type, metal and price of the item you're looking for from the easy-to-use drop down filters.
  • Once you've finished your search, use the 'clear all' button to clear the results and continue browsing the website.
Gemporia video

Changing currency and language

  • If you wish to change the currency or location, navigate to the flag icon in the top right hand corner of the screen.
  • Use the drop down menu to select your shipping destination, choose your preferred currency and select the language you would like the website to be displayed in.
  • Once you have made your selections, continue shopping and everything will be displayed as requested.
Gemporia video

Adding to basket and the checkout process

  • Once you've chosen the product that you would like to purchase, simply select the 'add to basket' button displayed on the product page.
  • If you are buying a ring, you will need to select the size you need before you can proceed.
  • Once you have confirmed your choices, click on the 'add to basket' button.
  • In the top right of your screen, your basket will appear giving you the option to continue shopping or check out.
  • If you would like to check out, select the 'basket' button to continue onto the checkout.
  • At the next page, check the details of the items you wish to purchase are correct. You can amend your order by adjusting the quantities or removing items that you do not wish to buy.
  • Once you are happy that the details are correct, click the 'checkout' button.
  • At the next page, choose the option which applies to you.
  • For new customers, click the button to register your details. If you are having difficulties registering as a new customer, please view our alternate video which gives details on how you can complete this process.
  • For existing customers, please select this option and enter your username and password.
  • Once you have registered or logged in, you will have one further chance to review the details of your order and confirm before clicking 'checkout'.
  • Input your shipping and billing addresses when prompted. To make this process as easy as possible, use the drop down menus to select your country and look up your address using the postcode finder.
  • Confirm that the details are correct and enter your name, your house name or number, and your telephone number.
  • Select the default box if you would like to save the address for future use. This will save time for return visits.
  • For convenience, your billing address will be saved as your shipping address unless you select to save a different address for delivery purposes.
  • Click the 'edit/ remove' button to manage your account addresses.
  • Once you have saved your details, our secure payment page will appear.
  • Here you can select your preferred method of delivery and redeem any promotional codes or gift vouchers.
  • Select the payment method you wish to use and carefully enter your details.
  • To finally place your order, click the button. A confirmation screen will appear with details of your order.
  • We will also email order confirmation to you for your records. This will contain your order number and any tracking details so that you can follow the progress of your order once it has been placed.
Gemporia video