We have a special announcement!
In January 2024, Gemporia won Feefo’s exclusive 10 Years of Excellence Award for outstanding customer service!
Feefo bestows this award to businesses that have shown both dedication and consistency in customer service for ten years in a row – and we’re one of them! We have already won Feefo’s Platinum Award for Customer Service, but this brand-new award commemorates a decade of providing high-quality service to you, our customers.
Who is Feefo?
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service. Feefo is the world’s largest provider of verified reviews, and helps over 6,500 brands to understand their customers by analysing reviews and providing insights into trends, needs and habits.
The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment.
With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses with the unique approach of only collecting verified reviews from real people.
The 10 Years of Excellence Award is part of Feefo’s Trusted Service Award, and was established in 2014 to recognise brands that use Feefo to collect verified reviews and receive exceptional feedback from real customers. Feefo presents the 10 Years of Excellence Award to businesses which have won a Trusted Service Award ten years in a row, and we at Gemporia are proud to receive such an honourary accolade.
Congratulating us on our achievement, Feefo’s CEO Tony Wheble said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Gemporia for winning the first ever 10 Years of Excellence Award, by going above and beyond for their customers consistently over ten years. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”
Also speaking about the award, Gemporia Managing Director Jake Thompson said: "This recognition from our community of collectors and their passion for our work is truly humbling. These awards are a testament to the entrepreneurial spirit and hard work of our owner-partners throughout the Gemporia partnership."
This award shows our dedication and commitment to giving customers the best experience possible, especially in a climate where purse strings are tight. So, as we move through 2024 and beyond, we’ll continue to listen to our customers and deliver what they desire the most - high-quality service, and high-quality gemstone jewellery.