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Thank for your feedback. We have tried to call you today in regards to this, but it seems that you were not available. We were however able to leave you a voicemail.
We do apologize that the Nature's Elements: Water - Amazonite Reed Diffuser with Aqua Elegance Fragrance ATGW 30cts - XGHJ05 does not meet your expectations and understand how disappointing this can be.
In the meantime, if we can be of any further assistance, please do not hesitate to contact the Help Team on 0800 330 8000 and select option 4.
Kelly - Help Team.com